Terms & Conditions of Sale

Pump & Purify conducts business in full compliance with the laws of New Zealand and specifically the following statutes:

  • Fair Trading Act
  • Commerce Act
  • Sale of Goods Act
  • Consumer Guarantees Act

We endeavour to display correct information at all times, however any errors pertaining to product descriptions, photos, typographical errors, pricing errors or any other type of error is unintentional and subject to correction.  We reserve the right to refuse an order for any reason.

If you require further information, or think the information displayed is incorrect in any way, please contact us using the contact form for clarification.

Collection of Information

Pump & Purify reserves the right to request any relevant contact or product information.  Any data including contact information (excluding financial information which is not retained or held by us) may be held for future information, response, product recall, marketing, sales or any other contact Pump & Purify may choose to make.  Pump & Purify undertakes to hold your information securely and your information will never be passed to any other entity for database sales or marketing purposes.  Your information may be passed to a third party support party for any installation or repair related purposes.

Payment Information

Pump & Purify requires all orders to be paid before the products are delivered.  Various payment options are available and are subject to change or withdrawal at any time.

Goods will not be dispatched until payment has shown and cleared through our bank account. 

Freight

Freight is charged at standard rates and only the options displayed are available.  Freight will not be negotiated or altered in any way after the sale is made.

Return Policies

Before any return is made, contact must be made with Pump & Purify and a return authority obtained. Returns will not be accepted without a return authority.

All goods must be returned unused.  Goods will only be accepted for return in this condition, with undamaged and complete packaging.  We reserve the right to refuse returns at our discretion.  We reserve the right to charge a 20% fee for returns and any other fees or charges we deem necessary at our sole discretion. Please email us to resolve any issues or concerns before ordering, and before attempting to return goods.

Prices & GST

All prices are displayed inclusive of GST and in NZD.  

Warranty

Goods attract a warranty period as shown on the product description, which may vary from product to product.  Warranty covers only defect as a result of manufacturing defect or faulty parts.  We are not obliged to replace products if they can be repaired. In accordance with consumer laws, replacement product will only carry warranty for the duration of the warranty period of the original product purchased. Warranty reimbursement does not cover any labour costs.  Abuse or neglect of a product, or product being used outside of its intended use or application will void any warranty. We reserve the right to obtain any information in order to determine cause of failure.  Failure of a product within the warranty period does not automatically constitute or guarantee warranty.  

Goods are sold on a return to base basis.  This means that it is the customer's responsiblity to either ship the goods back to our Auckland address for inspection, or to take the goods to our nominated service dealer.  Costs will not be reimbursed.  Alternatively, an approved (by us) service person may be called out to inspect the installation or goods.  Call out and travel costs will not be reimbursed for initial diagnosis.

Pumps and Purify will pay for the cost of repairs only to the product upon acceptance of a successful warranty claim, and once approval is given by us in writing.  Travel costs, after hour charges, call out fees and other associated costs, or damage done to other property are not covered by us.

You must go online to our Contact Us page - Warranty Product Registration and complete the form provided in order to validate your product for Warranty.  Unvalidated product may not be covered by warranty in the sole discretion of Pump & Purify.

If you have a product issue, please log a contact request using our "Product Issues" form on our "Contact Us" page.  Fill in as much detail as possible and we will contact you to determine next course of action.

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